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Terms & Conditions

Statutory Rights
 
These terms and conditions offer you additional protection and do not affect your statutory rights as a consumer

Alcohol and the law
 
Under UK law, we are unable to sell alcoholic drinks for consumption by anyone under the age of 18. When you place an order for alcohol with Right 2 Know, you are confirming that you are least 18 years old and that you will not provide alcohol to be consumed by anyone under the age of 18.
 
Payment
 
Payment by cash or cheque on delivery. All goods remain the property of Right 2 Know until full payment of the invoice price has been received.
 
Substitutes
 
If an item you ordered is out of stock, a substitute may be used to complete an order. A member of staff will endeavour to contact you to explain the situation and, where necessary, discuss the possible alternatives. In the absence of instruction to the contrary, an appropriate substitute will be made, providing we are confident that it is of either equal or greater value as the item ordered.
 
Damaged or missing items
 
If, upon delivery any goods are missing or damaged you must report this to us within 3 days of receipt. Please open and examine cases on arrival and indicate any problems on the attached invoice.
 
Cancellation and returns
 
You may cancel your order within 7 days of the goods being delivered. All goods must be returned to Right 2 Know, unopened and undamaged. Once the goods are retuned, the appropriate sum will be refunded. If you have not returned the goods within 14 days of cancellation, Right 2 Know reserve the right to subtract the cost of collection from the refund.
 
VAT
 
Value added tax at the current rate is included in the price.
 
Data Protection
 
Information is held for the purpose of maintaining customer records, and Right 2 Know undertakes to discharge its duties under current legislation.

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